What to expect, step by step
From the first phone call through the Care Plan and ongoing support, here is what the process looks like.
What to expect
Choosing care for someone you love is a big decision. Knowing what happens at each stage, from your first call through months of support, makes it easier to move forward with confidence.
From first call to settled-in care
The five stages of getting started
Your first conversation
The process starts with a free phone consultation. We learn about your loved one’s needs and answer your initial questions.
The in-home assessment
The next step after the phone consultation is an in-home assessment. We look at daily routines, mobility, the home environment, preferences, capabilities, and the assistance being considered. The assessment is a paid professional service, separate from the free phone consultation.
A Care Plan shaped around the assessment
Using what we learn, we build a personalized Care Plan around your loved one's needs, capabilities, preferences, and daily routines. It can include daily living assistance, companionship, mobility assistance, and other non-medical support within our scope.
Caregiver assignment
We consider care needs, schedule, preferences, and personality when making assignments. Every Caregiver is a W-2 employee who is background checked, fingerprinted, trained, insured, and supervised by our team.
Care is coordinated
Once the Care Plan, schedule, and pricing are confirmed, care can be coordinated. Our team stays involved as everyone gets familiar with the routine and the Care Plan.
The first weeks
Settling into a rhythm
The early weeks are about learning the routine and building comfort. Our team stays in communication and can review the Care Plan when needs, preferences, or circumstances change.
If something about the schedule, Care Plan, or Caregiver assignment needs attention, let us know. We will review the concern and discuss the available next steps with you.
Over time
How care grows with your loved one
We stay in communication
Our team stays in contact about scheduling, Care Plan needs, and changes the family brings to our attention.
A Care Plan that keeps up
Your Care Plan can be reviewed as needs, capabilities, and circumstances change, so the plan can be updated when appropriate.
Support can be reviewed
If the amount or type of assistance needs to change, the Care Plan and schedule can be reviewed. Changes are coordinated around the updated needs and schedule.
The Care Plan stays central
When schedules or Caregiver assignments change, the Care Plan gives the team a consistent guide to your loved one’s needs, preferences, and routines.
Ready to take the first step?
Every journey starts with a conversation. A free phone consultation is the first step, followed by an in-home assessment.