Privacy Policy

When you submit a contact form, request a consultation, make a referral, or apply for a position, you may give us information such as your name, phone number, email address, and any details you choose to share about your situation or the person needing care. If you apply for a position, this may also include your address, availability, work authorization response, work history, qualifications, certifications, references, criminal-history response, electronic signature, and any resume or supporting documents you upload.

Like most websites, we may collect limited technical information automatically, such as your device type, browser, and general usage of the site. This may involve cookies or similar technologies used to keep the site working and to understand how visitors use it.

We use information submitted through care and referral forms to respond to inquiries, discuss services, coordinate next steps, and operate our business.

We use employment-application information to evaluate applicants, verify information the applicant authorizes us to verify, communicate about the hiring process, and meet employment, licensing, screening, and recordkeeping obligations that apply to us.

Employment applications may contain personal information about you and the references or former employers you list. Please provide reference information only when you are authorized to do so. Do not upload Social Security cards, driver’s licenses, banking information, medical records, I-9 documents, or other highly sensitive identity documents through the website application.

If a background check or consumer report is required later in the hiring process, any legally required disclosure and authorization will be handled separately from the website employment application.

We do not sell your personal information. We may share information with trusted service providers who help us operate, host website forms, process uploaded files, support recruiting, or provide other business services. We may also share information when required by law, for employment or licensing screening that you have been properly notified about or authorized where required, or to protect the safety of a client, our staff, or others.

We provide non-medical home care, and we are generally not a HIPAA-covered entity. Even so, families sometimes share health-related details so we can provide appropriate support. We treat that information with care and limit access to those who need it to serve you.

We keep personal information only as long as needed for the purposes described here or as required by law, after which we take reasonable steps to delete or de-identify it.

We use reasonable administrative and technical safeguards to protect your information, including encrypted (HTTPS) connections and limiting who can access the details you submit. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Any information you send to us is transmitted at your own risk.

Please do not send highly sensitive information, such as Social Security numbers, financial account numbers, or detailed medical records, through this website’s forms or by email. If you need to share details like these, please contact us by phone so we can collect them securely.

If we become aware of a security incident that affects your personal information, we will respond in accordance with applicable Maryland and federal law, which may include investigating the incident and notifying affected individuals and authorities where required.

You may ask us to access, correct, or delete the personal information you have provided, and you may opt out of non-essential communications at any time by contacting us using the details below.

This website is intended for adults and is not directed to children. We do not knowingly collect personal information from children.

Our site may link to other websites we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.

We may update this policy from time to time. The effective date below shows when it was last revised.

If you have questions about this policy, contact Heavenly Helpers Home Care Services:

Effective date: September 2026. Last updated: September 2026.

A free phone consultation is the easiest way to get answers specific to your family.