Frequently asked questions
Honest answers to the questions families ask us most. If you do not see yours here, just call, we are always happy to talk it through.
Starting with Heavenly Helpers
How do we get started?
It starts with a free phone consultation. The next step is an in-home assessment so we can understand your loved one’s needs, routines, capabilities, preferences, and home environment before the Care Plan and final pricing are confirmed. Start timing then depends on care needs and schedule.
Is the consultation really free?
Yes. The initial phone consultation is free, with no obligation. The in-home visit that follows is a paid professional service, and we will walk you through those next steps during that call.
What areas do you serve?
We serve communities across Baltimore County, Howard County, and Baltimore City within roughly 15 to 20 miles of our Catonsville office, including Towson, Pikesville, Owings Mills, Randallstown, Woodlawn, Ellicott City, Columbia, Elkridge, and nearby areas.
How quickly can care begin?
After the free phone consultation, the next step is an in-home assessment. Once the Care Plan and final pricing are confirmed, start timing depends on care needs and schedule.
The people who provide the care
Are your Caregivers employees or contractors?
Our Caregivers are W-2 employees, not contractors. They are background checked, fingerprinted, trained, and supervised by our team.
Is your care medical?
No. We provide non-medical home care that supports daily living, guided by a personalized Care Plan. We do not provide skilled nursing or therapy.
Will the same Caregiver come every visit?
We plan schedules thoughtfully, but the same Caregiver cannot be promised for every visit. When staffing changes are needed, we focus on continuity of the Care Plan and clear communication.
How do you assign Caregivers?
We consider your loved one's needs, schedule, preferences, and personality when making assignments. If an assignment needs to be reviewed, talk with our team and we will discuss the available options.
How care is arranged
What types of care do you offer?
Personal care, companion care, respite care, overnight care, and post-surgical recovery support. Many families combine more than one.
Do you offer overnight or around-the-clock care?
We offer overnight care, which you can combine with daytime support for fuller coverage, arranged around your loved one's needs.
Can the Care Plan change over time?
Yes. The Care Plan can be reviewed when needs, capabilities, schedules, or circumstances change. Any updates are discussed and coordinated based on the revised Care Plan and schedule.
What if we need something that is not on your list?
Ask us. We can explain whether the request falls within our non-medical scope and whether it can be included in the Care Plan.
How we approach safety
Are you licensed, bonded, and insured?
Yes. Heavenly Helpers is a licensed home care agency, license RSA-01239, and we are bonded and insured.
Who oversees the care?
Heavenly Helpers is nurse-founded, and every Care Plan is built around your loved one and reviewed as needs change, even though the care itself is non-medical.
How do you approach safety?
Care is provided with attention to safety and the Care Plan. Our Caregivers are background checked and fingerprinted W-2 employees who are trained and supervised by our team.
What if we have a concern about the care?
Tell us. We will listen, review the concern, and discuss appropriate next steps, which may include reviewing the Care Plan or Caregiver assignment.
Cost and payment options
How much does care cost?
Cost depends on the type of care, schedule, hours, and your loved one’s needs. The next step after the phone consultation is an in-home assessment, and final pricing is confirmed once we have enough information to build the Care Plan.
What payment options do you accept?
Private pay is one way families pay for non-medical home care. Some families may also use long-term care insurance or qualifying life-insurance benefits, depending on their policy. If you do not see your payment provider listed, please call for more information.
Do you accept long-term care insurance?
We can provide agency information and documentation your long-term care insurer requests. Coverage, eligibility, and benefit decisions are made by the insurance provider.
What if I do not see my payment provider listed?
Please call for more information. Our team can explain the current payment options and the next steps for your situation.
Free consultation
Still have a question?
Ask us directly. Tell us a little about your situation and we will call you back, usually within 24 hours. The phone consultation is always free.
(667) 305-6567- Nurse-founded and local
- W-2 Caregivers, background checked and fingerprinted
- Licensed, bonded, and insured